CASINO FAQ

What is the gaming day? 

  • 06:00am current day through 05:59am next day.


How do I earn points when I play table games and slot machines?

  • Table Games: Present the membership card to the table game dealer before playing.
  • Slot Machines: Insert the membership card into any slot machine; the card reader should be at eye level.


Why should I use kiosks? How do I use them?

  • Sands Rewards kiosks allow you to check your point balance, learn about promotions and review your benefits; you can also update your contact information so that we can provide you with timely offers and information to enhance your experience. Simply swipe your Sands Rewards card and enter your 4 digit PIN.
  • Cotai Water Jet kiosks provide ferry ticket information, enable you to redeem points for ferry tickets and to purchase tickets with a credit card. Simply swipe your Sands Rewards card and enter your 4 digit PIN.
  • NRT kiosks allow cash withdrawal (as an ATM), cash advance, money changing, and ticket-in-ticket-out redemption for gaming-related transactions. The machine will show a quick video to help you choose the right function.

What is TITO? What is the valid date?

  • TITO, or ticket-in-ticket-out, is a tool to help a player cash out a slot machine ticket within 60 days of receiving it.

What the difference between gaming points and resort points?

  • Members earn points while gaming when they present their Sands Rewards card to the dealer or insert it into a slot machine.
  • Member earn 1% of their purchase in resort points when they pay by cash or credit card at all participating shops, restaurants, hotels, box offices, and CotaiTravel locations.

What services does the casino cashier provide?

  • The cashier changes foreign currency to HKD, changes cash to chips /chips to cash and helps patrons open lines of credit.

What does the Slot i-View function do?

  • It allows the patron to call a service attendant, shows the remaining patron balance and displays details about the hotel, casino, and Sands Rewards

What is the Sands Rewards Website?

Where can I smoke?

  • While we do not permit smoking on the main gaming floor, you may smoke in the designated smoking room in the corner of each casino.